Category: Homeowner Concerns

Konw your Rights

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This information was taken verbatim from Consumers International, the global voice of consumers.

Over time, the consumer movement has developed this vision into a set of eight basic consumer rights that now define and inspire much of the work Consumer International and its members do (around areas such as financial services and communications):


The right to satisfaction of basic needs
To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
The right to safety
To be protected against products, production processes and services that are hazardous to health or life.
The right to be informed
To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
The right to choose
To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
The right to be heard
To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
The right to redress
To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
The right to consumer education
To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
The right to a healthy environment
To live and work in an environment that is non-threatening to the well-being of present and future generations.

Categories: Homeowner Concerns

Home Buyers

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Owning a home for the first time is an exciting experience, but it can also be overwhelming and confusing. The Homeowner Protection Centre is working to make this experience simpler and more enjoyable for you.

Take some time to explore our Resource centre. The below links are shortcuts to articles that may be most relevant to you, but there is much more on the site.

Sign up for monthly HPC e- newsletters, we will send you current news and helpful tips for owning a home.

Categories: Homeowner Concerns

Consumer Tips

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1. Know your dates.

Home purchasers should submit defect lists before their deadline. Late lists may not be accepted. Include all outstanding items whether or not the builder has committed to do the work. If it’s not on the list, you have no leverage to get it done.

2. Include a no substitution clause in your contract.

3. Let the company know what you expect.

4. Get your voice heard.

  • Leave lots of voice mail messages.
  • Send letters.
  • Call the company President. Call every Vice President and leave lots of messages.
  • Email your Consumers Minister.
  • Email your Housing Minister.
  • Write your Chief Building Officer and your Mayor.

5. Always be reasonable about your expectations.

6. Be factual.

7. Do not libel or slander.

8. Do not exaggerate.

9. Always act professionally.

10. Keep detailed and dated records.

11. Document all discussions.

12. Send discussion notes to builders/warranty representatives. Note the name of who you talk to.

13. Do not expect financial compensation but do expect the problem to be fixed.

Categories: Homeowner Concerns