This information was taken verbatim from Consumers International, the global voice of consumers.
Over time, the consumer movement has developed this vision into a set of eight basic consumer rights that now define and inspire much of the work Consumer International and its members do (around areas such as financial services and communications):
The right to satisfaction of basic needs
To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
The right to safety
To be protected against products, production processes and services that are hazardous to health or life.
The right to be informed
To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
The right to choose
To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
The right to be heard
To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
The right to redress
To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
The right to consumer education
To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
The right to a healthy environment
To live and work in an environment that is non-threatening to the well-being of present and future generations.